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Joe Holland


Joe Holland


Joe Holland




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Facebook Apr 24, 2018

I went in and got my car recently. Was pleased with the process so I referred my parents, who desperately needed a new van but live on a fixed income. They were able to get a van. However, they haven’t owned this van long enough to even make the first payment and last week my mom had to turn the a/c on only to find out it only works on the driver side. My stepdad took it down to have it serviced today and they are charging them half the repair. If the inspection was done right they would have known it wasn’t working before they sold it to them. And now leaving them with no loaner car because they don’t have a credit card and having to figure out where they are gonna afford this repair before they even make their first payment. Shame on you for selling a van to elderly people that was not fully checked out and now charging them! ���

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DealerRater Apr 24, 2018

I just paid first payment on a +$30K vehicle that has now spent a combined total of 7 days and increasing in the repair shop. Bought 2018 Traverse from JH. Needs a new sticker and clean up. Take in for sticker, tell salesman that one day I started the vehicle and the light came in that said “AWD needs service.” He says ok we will look at it and you can pick it up in a few hours. Calls me later (I hang out in Charleston as it is a 45 minute drive from my home), tells me it needs a part that has been ordered next delivery, come get a loaner vehicle. Back to dealership where i am advised there is to be no eating or drinking in loaner car and no pets or it is $250 fine. Also, better be filled up with gas when i return it or they charge me $4/gallon. They take pictures of loaner and i drive away, expecting to hear something the following day. Hear nothing. The weekend passes, nothing. I ask salesman via text about the part because at this point i have no idea what exactly is wrong with my vehicle. I’m told a sensor. No estimated time it will be ready. On the morning of day 6, i am almost to work (45 minute commute) when I receive a phone call from salesman saying car is ready. I hurry to dealership, go thru all paperwork to get my Traverse back and turn in loaner. The loaner had about 3/4 of a tank of gas; therefore, i will be charged $4/gallon for their “inconvenience.” I advise the nice lady at loaner desk she can bill my card but i want to speak with the manager of the service Dept. Unfortunately, Lloyd was not available by phone, so i was advised they would have him call me. I never received a call from Lloyd, but my card was not billed. A few weeks have passed, Traverse needs an oil change and i was encouraged by JH staff to take advantage of the free oil change and tire rotation i get from my purchase of a new car. I drop my vehicle off at 7:20 am for regular oil change and tire rotation. Around 930-10, i receive a call that my vehicle is ready. I get a ride back to the dealership and claim my vehicle. As i get onto the interstate, the car makes a bit or a roaring noise and starts to shake so after a short distance i pull over. I call the service department and speak to Evan Strickland who i left my vehicle with that morning. I explain what i am experiencing and he proceeds to ask me if i can “limp it back to the shop.” Considering i am sitting in the edge of the interstate as there was a very small shoulder to pull over on, i attempted to “limp” back. At about 30 MPH on a busy highway, the car shakes and swerved nearly uncontrollably, so i pull over again. I got out of the car to check the tires. The back drivers side wheel was barely on. A lug nut fell off in my hand when i touched it, and the rest came off with barely a full twist. I call the service department again when a very nice lady says she will try to get someone to come get me as i am almost late for my 11:00 meeting and sitting along a busy highway. Eventually the shuttle picks me up and takes me to my office. Once back in the office, i had my fiancé call the dealership as it was nearly noon, my car was along the highway, and i had to go to a meeting. He was advised by Lloyd that the lug nuts were now tight and all was well. When asked how he could sure no damage was done to the wheel or corresponding lug studs, Lloyd advised that they “eyeballed” them and they looked ok. Obviously one can not see all possible cracks or weaknesses in the wheel with the naked eye, so it was requested that as a precautionary measure the wheel was replaced. Lloyd agreed and advised that I would be receiving a call from someone regarding a loaner. At 3pm, I had yet to receive a call about a loaner so my fiancé contacted service Dept again as I had another meeting. I was then called and advised the only vehicle available was a Chevy cruise. I advised I live in rural Clay county, off a one lane country road, and felt a higher up vehicle like an SUV or truck would be safer due to the possibility of dragging the cruise. Unfortunately I was told one was not available. I got another ride with a coworker back to the dealership (third time today) at 415. Luckily a customer had returned a loaner truck and I was able to take it home. While signing up for my loaner I was given the same spill as previously about no eating, drinking, dirt, pets etc or i will incur a fee and the vehicle must be filled up upon its return or I will be charged $4/gallon for gas. I feel like the device I received from JH on each account was the worst customer service I have received anywhere. A loaner car should have been delivered to me. I should not have been threatened about taking care of said loaner car. I have 4 children, a 45 minute commute, and live in a farm. It is a major inconvenience to be without my vehicle and walk on egg shells while in possession of the loaner for fear of additional fees and fines. I regret buying my vehicle at JH and I will never buy another one there

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DealerRater Apr 24, 2018

My 08 trailblazer was in the body shop at joe holland it was there a couple days before i given the estimate the parts took a long time to get (none of trouble was their fault) my insurance only covered 10 days car rental after that josh in the body shop helped get another rental while they would get mine driveable only issue I had was check engine light came on after I left dealer and I will have to pay 100dollars for diagnosing machine to see if it would be caused by accident....I do realize it has to be this way because everyone would say check engine light is on , after a big deductible almost two hundred for rental 23 days without my car and now 100 more I just want it over while it sounds bad the experience with the dealer was good

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DealerRater Apr 24, 2018

Great fast service done in a professional manner. I recommend this dealer for all of a persons service needs. I will have my future service done by this dealer.

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DealerRater Apr 24, 2018

Very friendly, patient and knowledgeable. Was able to provide for us in a timely matter. Made the decision to by a new vehicle very easy

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Welcome to Joe Holland Automotive Group

Welcome to Joe Holland Chevrolet, Hyundai, Volkswagen

Joe Holland Chevrolet, Hyundai, Volkswagen has served the Kanawha Valley for over 50 years, and continues to make an investment in our community. Customers come from Kanawha, Putnam, Jackson, Roane, Clay, Nicholas, Fayette, Raleigh, Boone, Lincoln, Logan and Cabell counties because they realize that honesty and integrity come first. Joe Holland is committed to family values and provides a culture that embraces the “Golden Rule.” We treat others the way we want to be treated. Our entire facility closes on Sunday in order to give employees time with their families and also honor the Lord’s Day.

Whether you are in the market for a reliable and affordable pre-owned car, truck, suv, or a new car or new truck; Joe Holland WILL MAKE THE BEST DEAL. The Joe Holland Staff is committed to 100% Customer Satisfaction in both Sales and Service. Our Sales Staff will work hard to make sure you have a rewarding buying experience and an awesome ownership experience in your vehicle of choice. Our Service Department will work just as hard to provide service for any of your automotive needs to protect and maintain your investment. We’re dedicated to being your automotive partner.

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(304) 932-0941

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210 MacCorkle Avenue SW • South Charleston, WV 25303

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Joe Holland Chevrolet, Hyundai, Volkswagen

210 MacCorkle Avenue SW South Charleston, WV
Phone: (304) 932-0941
38.368181 -81.6979213